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What You Need to Know Before You Open an Account

Access to 3999bed depends on your local law and the eligible regions we serve — read these terms before you start. Our legal conditions cover account eligibility, use of payment rails like bKash, Nagad and Rocket, and how disputes are handled.

Account EligibilityJurisdiction NoticebKash & Nagad ConditionsDispute ProcessAccount Security Terms
3999bed What You Need to Know Before You Open an Account
ACCOUNT AND DATA HANDLING

How We Handle Your Data and Account Security

Your account data — including the payment details linked to bKash, Nagad or Rocket — is stored under access controls and reviewed only by authorised staff when a support or compliance matter requires it. We do not share personal information with third parties outside the scope of payment processing and legal obligations.

Data Retention

We retain account and transaction records for the period required by our operating obligations. You may request a summary of what we hold by contacting support with your account ID.

Cookie Use

Cookies keep your session active and remember your last login device. You can adjust cookie settings in your browser, though some account functions depend on session cookies to work correctly.

Account Security

Login is protected by OTP verification sent to your registered mobile number. Do not share your OTP or account PIN with anyone, including anyone claiming to be from our support team.

Requesting Changes

To update your registered mobile number, linked wallet address or personal details, submit the request through live chat or email with identity confirmation — changes take effect after verification.

LEGAL CONTACT PATHS

Reach Us on a Legal or Account Matter

If you have a question about these terms, your account eligibility, or a payment dispute involving bKash, Nagad or Rocket, our support team is the right first step. Use the channel that suits you — live chat, email or the in-app message thread — and include your account reference so we can respond directly.

Team online

Live Chat

Open the chat window from your account dashboard. Include your account ID and a short description of the legal or payment issue you want to raise.

Email Support

Send your query to our support address listed in the account help section. Attach any relevant bKash, Nagad or Rocket transaction references for faster handling.

In-App Message

Use the message thread inside your account to flag a terms concern or dispute. Responses are tracked against your account record for full context.

Common Questions About Our Legal Terms

These answers cover the legal questions we hear most often — eligibility, account data, payment disputes and how to get corrections made.

Yes. Access depends on your local law and the eligible regions we cover. You are responsible for confirming that use is permitted under applicable rules in your area.

Yes. Contact our support team with your account ID and a written data request. We will provide a summary of the personal and transaction data we currently hold against your account.

Raise the dispute through live chat or email with the transaction reference from your bKash or Nagad app. We review the account record and respond with findings — include the date and amount.

Material changes are flagged on your account dashboard after login. Continued use after the update date counts as acceptance, so check the notification before your next session.

You can request deletion through support. Some records are retained for a mandatory period under our operating obligations — we will confirm what can and cannot be removed at the time of your request.

Both apply. Your Rocket wallet transactions are subject to Rocket's own provider terms as well as our platform conditions. Where they differ, both sets of rules remain binding on each party.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.