Reference

Open the Terms That Cover Your Account

These terms set out what you agree to when you open a 3999bed account — how a bKash, Nagad or Rocket cash-in is recorded against your wallet, how a dispute is handled, and what happens when you ask us to close the account.

Account rules in plain EnglishbKash, Nagad and Rocket recordsOne login across phone and browserSupport that answers in Bangladesh
3999bed Open the Terms That Cover Your Account
WALLET HELP DESK

Reach Support When a Clause Confuses You

If a clause reads oddly, or a wallet record does not match what you see on your phone in Dhaka, message us before you send again. Support answers in English from Bangladesh, so the person on chat knows how a bKash, Nagad or Rocket confirmation looks on your side. Tell us the wallet you used, the amount and the time, and we can trace it against your account. For anything about a term itself, ask for the policy desk and we will point you to the clause rather than send a copy-paste reply.

Chat from your account Open your account, tap help and start a chat. Have the wallet name, amount and time ready — the agent matches it to the transaction record on our side while you wait.
Email the policy desk Write to our support address with your account number and the clause you are asking about. We reply in English with the reference, so you have the answer in writing.
Wallet verification help If a bKash, Nagad or Rocket payment is pending, send us the transaction ID from your wallet app. We check it against the account and tell you what the record shows.
DATA AND DEVICE

See How 3999bed Holds Your Data

We ask for very little: a phone number, a password, and the wallet details needed to move money. Nothing more is collected at sign-up. Your login is tied to the handset you use most, and a new browser triggers a one-time code to your phone before the session opens. That is a simple check, but it is the one that catches most account takeovers. Cookies on this site remember your language and your session only; they never carry wallet numbers.

What we store

Account name, phone number, wallet records and session logs. We keep them while your account is open and for the period local law requires after it closes, then they are removed.

Cookies on this site

Session and language cookies keep you signed in and show pages in English. They hold no wallet numbers and no payment IDs. You can clear them in your browser at any time and the site still works.

Login and device security

A one-time code goes to your registered phone whenever a new device or browser signs in. If you did not ask for it, do not enter it — change your password from the handset you normally use.

Correcting or closing your details

Ask us to correct a name, update a phone number or close the account. We confirm the request from your registered number first, then action it and tell you when the change is live.

Browse the Answers You Ask Us Most

The questions below are the ones that arrive most often, answered the way we would answer them on chat. If yours is not here, send it through support with your account number — we will reply against your own record rather than in general terms, and where a clause is unclear we will quote the part it comes from. Terms questions usually come down to the same few things: what a wallet record means, who can see it, and how to leave cleanly.

They apply where local law allows the service and you are in an eligible region. If your country does not permit it, do not open an account — the terms do not cover you there.

No. One account per person, and the name on your bKash, Nagad or Rocket wallet should match it. Duplicate accounts are held while we check, and the extra one is closed.

Message support from the current registered number, tell us the new number, and we send a code to it before the change goes through. That keeps someone else out of your login.

We close the login, end use of your details, and keep only the wallet and transaction records local law requires us to hold for a set period. After that they are removed.

Yes, and we post the new version on this page instead of only emailing it. Significant changes are flagged on your account so you see them before your next session.

Send the clause wording or the section heading through support. We reply in English with a plain explanation and the account record it relates to on our side.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.